1. Using the frameworks in the readings provide an analysis of whether the decisions to outsource data centers and the helpdesk were the right ones for J-TRADING. What other factors should have been considered? Is outsourcing IT different from outsourcing other functions?
2. Did the financial data provided support outsourcing of data centers and the helpdesk?
3. Do you think that offshoring would have been a better approach to either outsourcing decision?